January 15, 2020
There are over 1 million front line retail and food service managers in the US alone, and yet no one seems to be talking to us!
Over the course of my career there is a type of behavior that I see constantly. An exceptional employee gets promoted to a management position. Before you know it, he or she is coming in early, staying late, coming in on days off, and always on the phone. With this kind of work ethic, that …
Do you ever feel like you’re a captain on a ship adrift at sea? You have a clear destination, a well-equipped fully stocked ship, and a crew of people to help you on your journey, but now it’s up to you to figure out how to get there. As managers we are sometimes left to …
Accepting Responsibility: the short and sweet. What do we mean by accepting responsibility? Let’s break it down. Acceptance means to undertake something that’s offered, and responsibility is the state of being accountable for something. So, when we say you need to accept responsibility as a manager, we mean that you are taking on the duty …
Honesty. It’s something that we all know what it means but each of us has our own personal definitions of what falls under its umbrella. Is it dishonest to withhold honesty in order to spare someone’s feelings? Where is the line between honest and tactless? How can you balance the necessity of truth and the …
When I ask managers what they struggle with the most, one of the most frequent answers I get is time management. I think it’s because managers are often not taught how to manage expectations or how to think about their work. In this post, I will give you five rules for effective time management. These five …
Gaining the Respect of your staff Employee relations are at the center of growth and decline in the store. Employees that feel accepted, challenged, and appreciated are some of the best around. All these components are related to mutual respect. Respect is earned not demanded. It takes time and trust from both parties. Respect does …
R-E-S-P-E-C-T, find out what it means to a manager Read More »
What do I have that makes this work? I think many successful leaders ask themselves a similar question. Why can I do this when others fail? What makes people follow me, I don’t think I’m doing anything special? Leadership is something that has always interested me because I’m constantly plagued with the question, “what do …
I can’t tell you how many times I’ve heard it. I know it’s cliche, but if I had a dollar for every time… Leadership and management training is in a tough spot right now. On one hand, there are a ton of people talking about this stuff. A simple web search for “manager training” gives …